Can I return a product I purchased for a refund?PennyJarrYes! You can return most items that are still in new and unused condition to us if you contact us within 7 business days of you receiving the package. Refunds are credited back to the method of payment used for the original purchase or in the form of store credit. There is a 10% restocking fee and shipping charges are not refunded.
Frequently Asked Questions
Do you have a physical store location?PennyJarrNot at this time, but we are working toward a goal of opening a store starting with our home location in Peoria, Illinois.
How do I use store credit?PennyJarrStore credit is given for various contests and promotions. You will receive an e-mail from us with a coupon code that can be added to your order at the time of check out. Store credit does not expire and you can view your remaining balance on your account page.
How long does Priority Mail shipping take?PennyJarrPriority USPS mail typically takes around 1-3 business days for most US states and 6-10 business days for Canada. All products currently ship from Peoria, Illinois. Use the zip code 61615 on the USPS map to view the timetable for your location. https://www.usps.com/priority-mail/map/
I was awarded store credit. Does it expire?PennyJarrNope! You have as much time as you need to use the store credit.
If you don’t have the brand I love and or the product I need, can I suggest it?PennyJarrOf course! We work with a variety of vendors and would be happy to add your favorite items to our inventory. Submit your suggestions and we will respond to your request as soon as possible. https://DIYvinci.com/contact
Where do I send my package for return?PennyJarrDIYvinci 11010 W. Lancaster RD. Mapleton, IL 61547