Frequently Asked Questions


Yes! You can return most items that are still in new and unused condition to us if you contact us within 7 business days of you receiving the package. We will send you a pre-paid label to return the item to us. Once we receive the item, the refund will be credited back to the method of payment used for the original purchase or in the form of store credit. The original shipping charges are not refunded.
Not at this time, but we are working toward a goal of opening a store starting with our home location in Peoria, Illinois.
We do!Please fill out our "My DIY" form and we will get back with you shortly. https://diyvinci.com/my-diy
We accept users who are active on social media, have their own website, or write a blog. Apply here to register!
Store credit is given for various contests and promotions. You will receive an e-mail from us with a coupon code that can be added to your order at the time of check out. Store credit does not expire and you can view your remaining balance on your account page.
It typically takes 1-3 business days for your order to process and ship out. Feel free to contact us if you have any questions or concerns.
Priority USPS mail typically takes around 1-3 business days for most US states and 6-10 business days for Canada. All products currently ship from Peoria, Illinois. Use the zip code 61615 on the USPS map to view the timetable for your location. https://www.usps.com/priority-mail/map/
It will take 1-3 business days to process your order and to ship out from our facilities in Peoria, Illinois.
You can view the status of your order by logging in to your account and clicking on the orders tab on the left. https://diyvinci.com/my-account/orders/If you checked out as a guest and did not create an account, you can view your order status by visiting this page https://diyvinci.com/order-tracking/
Do NOT follow this link or you will be banned from the site!